PLACING YOUR ORDER
When your order is submitted online, you will receive a confirmation email sent to the email address you specified on the order. It’s extremely important to provide a valid email address when creating or editing your prosoccer.com account, as all communication regarding your order will be by email.
You may check the status of your order or update any account information using the My Account link at the top right.
Pro Soccer processes all orders between 8:00 am and 5:00 pm (PST), Monday through Friday. Most orders are processed and shipped within 1-2 business days (excluding holidays). Processing time varies upon product availability and production requirements (name/number customization). Customized products may take 2-3 business days (excluding holidays) to ship out. Orders placed over the weekend will be not processed/shipped until the following business day, so please take that under consideration when placing your order.
*If you’ve ordered an item that is out of stock, we will contact you via email for more information.
If an item is backordered, the ETA will be noted on the product page and your order conformation. You may receive periodic emails on the status of your backordered product.
If your item is on preorder, the ETA will be noted on the product page and your order confirmation. When placing a preorder, your form of payment will be immediately charged to ensure the product is reserved for you. You will receive an email updating you on the status of your order once your product has shipped.
Because of size and weight, certain products that may need to be drop-shipped from the manufacturer may take 2-3 business days (excluding holidays) to be processed. You will receive an email updating you on the status of your order once your product has shipped.
Please allow up to 4 weeks for the processing of Team Orders. The processing time for these orders depends on product availability, production requirements, and seasonal changes. Please visit our team store page (www.prosoccer/com/teamstore) for further information regarding your team order.
Sales tax will be applied to all orders shipped to a California address.
SHIPPING & DELIVERY
Most orders are shipped by the next business day from our headquarters in Monrovia, California.
Shipping rates are calculated based on estimated package weight and shipping destination. Flat-rate is available for qualifying orders. Shipments can be sent to both PO boxes and Military APO/FPO addresses via USPS only. Delivery times are based on when orders leave the Prosoccer.com warehouse. See available shipping methods and estimated delivery times below.
Economy Shipping: Typical transit times are between 2-7 business days.
Standard Shipping: Your package will be in transit up to 5 business days.
Expedited Shipping: Your package will be in transit 2-3 business days.
Rush Shipping: Your package will be in transit 1 business day.
*Transit times do no account for order processing time. Please allow additional time for order processing.
Do you need express shipping? No problem!
You can select: Next Day Air, 2nd Day Shipping, 3 Day Select Shipping during checkout.
Please note that we must receive your order before 12:00 pm (PST) to ensure proper processing of express order. None of the express shipping options include Saturday or Sunday delivery. If you require Saturday delivery via Next Day Air only, there will be an additional charge for this service. We do not offer over night delivery to PO boxes.
Shipping delays may occur during busy holidays or during the fall or spring season. Here at Pro Soccer we will do our best to accommodate last minute and expedited orders placed during these times. During these times some products are subject to delivery restrictions because of size and weight and may be delayed because of these reasons. We are not responsible for weather related or shipping delays cause by shipping carriers.
Due to size and weight limitations, orders may arrive in more than one package. Please allow a few days for all packages to arrive before reaching out us regarding your order. The number of packages shipped will be indicated one the shipping labels and on your invoice.
Prosoccer.com is in the process of securing a third party company to fulfill all of your international orders. Currently we are only shipping to Canada.
All Canadian orders are shipped by USPS Express International Mail. Please allow up to fourteen business days to receive your order. Be advised that your order total will be in US dollars.
In some cases, Canadian customers will be required to pay duties and taxes before they receive their package. Please take note of this extra cost, as it is not included with your Pro Soccer merchandise and shipping charges.
FREE SHIPPING PROMOTION POLICY & EXCLUSIONS
When returning an item, if the total of your order falls below the required dollar amount intended for Free Shipping (your promotional benefit), the original shipping cost will be reapplied and then deducted from the total dollar amount of your original order when processing your return.
*If you receive Free Shipping on an order, your order will be shipped via Economy Shipping within the United States only. Free Shipping offers and promotions only apply when shipped within the continental United States, excluding Hawaii and Alaska,
*Free shipping does not include heavy items such as Goals, Training Equipment, and any item over 10 lbs.
*Excludes ALL team sales including uniforms, shorts, socks, etc.
*Excludes ALL returns and/or exchanges.