Placing Your Order

When we receive your order, it’s like getting a surprise gift — we get excited every time!

Once your order is submitted online, our Customer Service Team jumps on it immediately to start processing. You’ll receive a confirmation email at the address you provided.

💡 Make sure your email address is valid — all communication about your order happens by email.

You can always check your order status or update your information under “My Account” at the top right of our website.

Processing Times

• Orders are processed Monday–Friday, 8:00 AM–5:00 PM (PST).

• Most orders ship within 1–2 business days (excluding holidays).

• Customized products take:

  • 2–3 business days for player names/numbers

  • 5–10 business days for personalized jerseys

🕒 Orders placed on Fridays or weekends will ship on Monday. Weekends and holidays are not business days.

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🛒 Placing Your Order & Shipping Policy

Placing Your Order

When we get orders, it’s like the feeling you get when someone hands you a gift just for being you.

As soon as your order is submitted online, our customer service team jumps on it and starts processing right away.

You’ll receive a confirmation email at the address you entered during checkout. It’s very important to use a valid email address, as all updates and communication about your order will be sent there. You can check your order status or update your account info anytime by visiting the “My Account” link at the top right of our website.

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Processing Times

• Orders are processed Monday–Friday, 8:00 AM–5:00 PM (PST).

• Most orders ship within 1–2 business days (excluding holidays).

• Processing times vary depending on product availability and customization.

  • Customized player name/number items: 2–3 business days

  • Personalized jerseys: 5–10 business days

• Orders placed on Friday or over the weekend will not ship until the following Monday.

• Weekends and holidays are not considered business days.

If an item is out of stock, you’ll receive an email from us with more information.

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Backorders

If a product is on backorder, the estimated arrival time (ETA) will be listed on the product page and in your order confirmation. You’ll also receive updates by email as soon as your item is ready to ship.

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Free Shipping Policy

We offer Free Shipping on:

• Orders over $100

• First-time buyers on orders over $75

Please Note:

• Free shipping applies only within the continental United States.

• Hawaii, Alaska, and international destinations are excluded.

• Heavy or oversized items (goals, training equipment, etc.) are also excluded, even if the order total exceeds $100.

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Personalized & Customized Orders

• Personalized Jerseys require 5–10 business days before shipping to allow time for authentic name and number application.

• Customized Player Name & Number sets add 1–3 business days before shipping.

• All personalized and customized items are final sale — no returns or exchanges.

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Lost or Stolen Packages

We are responsible for your order until it reaches the post office, Fed X or UPS hands. After that, the carrier is responsible for delivery.

If your package is lost or damaged in transit please reach out to us at customerservice@prosoccer.com

If you paclage says dleivered and it was stolen afteraards  we or the carriers are not responsbile fo rit so please be awar on the dates that ots getting dleivered. 

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Preorders

Preordered items will list an ETA on the product page and in your confirmation email.
Payment is charged at the time of order to reserve your item. You’ll receive an email once it ships.

To ensure delivery of updates, please add customerservice@prosoccer.com to your email contacts.

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Heavy Items

For large or heavy items (e.g., goals, training equipment), orders may be drop-shipped directly from the manufacturer.
Processing time for these items is typically 2–3 business days, and delivery may take longer depending on the carrier.

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Team Orders

Team and club orders can take up to 4 weeks to process, depending on product availability and seasonal demand.
For more details, visit our Team Store page.

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Sales Tax

Sales tax applies to all orders shipped to California addresses.

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Holiday Orders

During the busy holiday season, shipping carriers may experience delays.
If you need your order by a specific date, we recommend selecting Express or Overnight Shipping at checkout.

Customized orders may require an additional 3–5 business days for processing during the holidays.

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Shipping & Delivery

Standard Shipping (3–7 Business Days)

Most orders ship by the next business day from our Irwindale, CA warehouse.
FedEx, UPS, and USPS transit times are estimates only and not guaranteed.

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Plus Shipping (2–4 Business Days)

• Package is picked up the next business day by UPS, FedEx, or USPS.

• Delivery usually takes 2–4 business days from the carrier’s ship date.

• Weekends are not counted as business days.

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Express Shipping (1–3 Business Days)

• Package picked up the next business day.

• Delivery within 1–3 business days after the carrier ships.

• The day it ships and weekends don’t count toward transit time.

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Overnight Shipping (1–2 Business Days)

• Package is picked up the next business day.

• Delivery is typically next business day after shipping.

Example: Order Thursday → Ships Friday → Arrives Monday.

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Carriers

We ship using UPS, FedEx, and USPS.
Please note that delivery times are not guaranteed and may be affected by weather or carrier delays.

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Separate Shipments

Orders may arrive in multiple packages due to size or weight limits.
Please allow a few extra days for all packages to arrive.

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Direct-From-Brand (Drop Ship) Items

Some products ship directly from the brand instead of our warehouse.
These usually take 1–2 weeks for delivery and are available with Ground Shipping only (no upgrades).

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International Shipping

We ship worldwide! International delivery times vary by destination and carrier.
Please review shipping options at checkout for estimates.

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Shipping to Canada

All Canadian orders ship via DHL or UPS.
Allow up to 14 business days for delivery.
Orders are charged in U.S. dollars, and duties/taxes may apply and are collected upon delivery.

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Free Shipping Promotion Policy & Exclusions

If a return reduces your order total below the free shipping threshold, the original shipping cost will be deducted from your refund.

Exclusions:

• Free shipping applies only within the continental U.S.

• Excludes Hawaii, Alaska, heavy items, and team sales (uniforms, shorts, socks, etc.).

• Does not apply to returns or exchanges.