Returns, Exchanges & Cancellations
Return of Defective Items
If an item you receive is defective it may be returned to us to repair or replace; simply follow our return procedure within 30 days of having placed the order. If your item carries a longer manufacturers warranty, please contact us for directions. Please note, many of the items we sell are professional quality gear designed to be lightweight or sensitive, and are not necessarily designed for performance.
Exchange of Items
If within 30 days of placing your order you discover that you need to exchange the item you have purchased with another, please follow our return procedure. We will inspect the items to ensure that it they are unused and send you the items you requested in exchange. You are responsible for all shiping charges for items being exchanged. We are not able to exchange items that have been used.
Cancellation of Order
If you wish to cancel an order, or part of an order, please contact us by telephone or email immediately. For standard items, we will cancel your order so long as it has not been shipped. For custom items, we can cancel you order so long as the item has not been produced. If the item has already been shipped, please follow our return procedure within 30 days of having placed your order.
Non-Returnable / Non-Exchangeable Items
The following items are not returnable and may not be exchanged:
- Items that are purchased on sale. Sale items may be exchanged for another item or for store credit. There are no cash refunds for sale items.
- Any jersey on our website with a name or number is a customized item. Customized items cannot be returned or exchanged.
- Replica jerseys (Jerseys that have been customized with names or numbers, even if they are player names or numbers)
- Items that show signs of being used
- Gift cards or any such stored value items
- Any item that has been customized. This includes items with added patches or stitching.
- Special orders, for example team uniforms, cannot be returned or exchanged.
To return an item contact us by telephone or email in order to obtain a Return Authorization Number within 30 days of placing your order. Then, send the item to us via UPS or insured U.S. Mail with the Return Authorization Number clearly visible on the outside of the package. We will pay for all shipping costs if we have sent you the wrong item or if you are returning a defective product.
Gift Cards & Coupons
We offer gift cards as a convenient gift option for our customers. Gift cards can be purchased in a variety of denominations. We do not charge any fees for the use or maintainance of the card, so you will be able to make use of the full balance at your convenience. Also, our gift cards do not expire. Our gift cards are not returnable.
You may use at most one coupon with each order. You can enter your coupon code at any time before placing your order. The system will notify you if the coupon code you entered is no longer valid. Any discounts will be reflected on your "View Cart" page.
We accept all major credit cards as well as our own gift certificates and ProPoints. We do not offer any layaway plans nor do we ship items COD. If you are placing a team store/bulk order please contact us for other payment options such as cheques and money orders.
Charging Your Card
When you place an order we may verify your card with the issuing bank; this is not a charge on your card and it will automatically drop off. Once your items have been prepared for shipping we will attempt to charge your card. Your card will not be charged for items that have not been shipped. If you order backorder items we will only charge you when the items become available.
Cashier's Check or Money Order
To pay by chashier's check or money order please contact customer service.
We employ industry standard security measures to ensure that your information is properly secured. Additionally, your information is guarded by our own internal polices which limit access to those employees who need it in order to process your order. You can check the SSL certificate of this or any other site by clicking on the appropriate icon in your web browser.
After placing an order with us you will be given the option to create an account. By creating an account you will be able to log in at our site and retrieve your order history and current order status. Alos, you need to use an account in order to accumulate ProPoints. If you forget your username/password simply click on the appropriate link underneath the login form in order to have a special link emailed to you. This link will allow you to reset your username/password.